Collision Center FAQ

Below is a list of vehicle repair frequently asked questions we get from our customers. If you have a question that’s not included in this list, please contact us and we will be glad to help you.

WHERE DO I GET A CLAIM NUMBER?

Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in to begin the repair process, we will do the rest.

WHAT ARE YOUR BUSINESS HOURS?

Our regular hours are Monday-Friday 8:00 AM-5:30 PM.

WILL PARTS BE PRE-ORDERED?

No. Since the process of fixing a car starts from the inside, there will most likely be hidden damage. The parts order is held until the vehicle has gone through a proper disassembly. Then all the parts are ordered once and received once. This helps eliminate multiple starts and stops on a repair and results in a more timely repair as well.

IF MY VEHICLE’S FRAME IS DAMAGED, IS IT A TOTAL LOSS?

Not necessarily. A car is a total loss only when the cost of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the help of our state of the art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?

Today’s modern factory finished incorporates multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

We will do a proper disassembly to identify all the damage. Once complete we will order parts and contact you with a guaranteed completion date.

On average repairs take 8-10 days (includes weekends).

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide pickup and delivery service with prior arrangements.

HOW CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have the option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

HOW WILL I KNOW WHEN MY CAR IS DONE?

You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or email your advisor during the repair process if you have questions or concerns.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. We guarantee all repairs with a Limited Lifetime Warranty.

DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance will most likely waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and checks are always welcome. Credit cards may also be used. We accept Visa, Mastercard, and Discover. For more information, please see our Payment Policy.

WHAT ARE BETTERMENT CHARGES?

Parts that wear out and need a replacement with time and use (i.e. tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.